SparrowsKreations' Shop Policies
Welcome
Welcome to Sparrow's Kreations!
Payment
Promt payment of custom orders is appreciated that way I can get to work on your order to meet your party date. If using PayPal echeck please remember that your payment will take about 3-5 days to clear and your order will not be started until after your payment clears. Cancellations will only be processed if it is before I started creating your order. Any custom items are made to order and non returnable.
Shipping
All banners or party packages ship USPS first class and priority mail. Please allow 2-5 business days for shipping. USPS does not guarantee exact delivery days. If you would like to upgrade to USPS Express or Fed Ex that is available at a additional charge. Please contact me for price quotes.
I ship in order of your party date, so it is very important to note that upon checking out. I will ship all itmes prior to your party date unless it is a rush order and/or we have discussed shipping dates. Please remember if you have not contacted me and placed a last minute order, I will do everything I can to get it to you on time but it is not guaranteed.
Please take in to consideration that I have to handmake each item and need time to complete your orders. I will always do whatever I can to meet everyones dates and requests as I am able. If you wish to get a tracking number for your package, please contact me.
I ship in order of your party date, so it is very important to note that upon checking out. I will ship all itmes prior to your party date unless it is a rush order and/or we have discussed shipping dates. Please remember if you have not contacted me and placed a last minute order, I will do everything I can to get it to you on time but it is not guaranteed.
Please take in to consideration that I have to handmake each item and need time to complete your orders. I will always do whatever I can to meet everyones dates and requests as I am able. If you wish to get a tracking number for your package, please contact me.
Refunds and Exchanges
All items are custom made to order and are non returnable. I do pride myself on making quality items and want everyone to be satisfied with their purchases. If there is any problems or concerns with a order please contact me so we can try to resolve.
I am currently only able to refund you for non custom items if a item is returned back to me unused and in original condition that it was recieved in. If you choose to keep the item please keep in mind I am not able to refund.
I am currently only able to refund you for non custom items if a item is returned back to me unused and in original condition that it was recieved in. If you choose to keep the item please keep in mind I am not able to refund.
Last Updated June 5, 2012
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